Smart-technologies SMART BOARD 4000I User Manual download pdf (Page 89)

Customer Support 79

Customer Support

Contacting SMART Technical Support

SMART’s Technical Support team welcomes your call. However, you may first want to contact

your local reseller if you experience any difficulties with your Rear Projection SMART Board

4000i interactive whiteboard, as they may be able to solve the problem without delay.

All SMART products include free telephone, fax and e-mail support.

Telephone: 1.866.518.6791 (toll-free in Canada/U.S.) or +1.403.228.5940 (all other

countries)

(Available 7 a.m. – 6 p.m. Mountain time from Monday to Friday)

Fax: +1.403.806.1256

Website: www.smarttech.com/support

When you phone Technical Support, it will be helpful if you have access to your 4000i during

the call. The support representative may ask you for the following information:

• the serial number of the unit (which is on a sticker beside the connection panel on the

back of the unit)

• the version of the software that’s causing the problem and the version of your

computer’s operating system (if applicable)

General Inquiries

Main Switchboard: 1.888.42.SMART (toll-free in Canada/U.S.) or

+1.403.245.0333 (all other countries)

Fax: +1.403.228.2500

Address: SMART Technologies Inc.

Suite 300, 1207 – 11th Avenue SW

Calgary, AB CANADA T3C 0M5

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Smart-technologies SMART BOARD 4000I User Manual Page 89