Smart-technologies Sympodium ID250 User Manual download pdf (Page 21)

Troubleshooting 15

Troubleshooting

Use this section to solve any problems that occur with your ID250. However, if you can’t solve your

problem using these suggestions, contact Technical Support (page 21).

The ID250 has two light-emitting diodes (LEDs) that indicate the system’s status. Use these LEDs

to determine that:

• power is reaching the interactive pen display

• the pen is interacting with the display

Checking the Power

For normal operation, the power indicator on the interactive pen display glows blue when the

ID250 is on. If this LED is blue, but you can’t see an image on the display, read the section entitled

Image Problems on page 16. If the power indicator is orange, the ID250 isn’t receiving a video

signal. Check that:

• the video cable is correctly connected to the ID250 and the computer

• the video cable isn’t bent or broken and doesn’t have bent or broken pins in either connector. If

you’re using a video cable adapter, check those connections as well.

• the computer is on and not in sleep or power management mode. If necessary, reactivate your

computer using the mouse or by pressing a keyboard key.

If the power indicator isn’t lit, either your interactive pen display is off, or the cable connections

aren’t correct. Check that the cables are properly connected to the ID250 and the computer. You

should also make sure the power cable is properly plugged in. If the power indicator is orange,

there is a problem with the video signal (see the information under Image Problems on page 16).

Checking the Status of the Interactive Pen Display

When you touch the pen to the screen, the status indicator turns blue. If it doesn’t, check that:

• the USB cable is properly connected to an active port on the computer and to the ID250

• you are using the correct pen (not one from another display)

• the SMART Board tools are running on the computer

MENU - + ENTER STATUS POWER

Status Indicator Power Indicator

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Smart-technologies Sympodium ID250 User Manual Page 21