Smart-technologies SMART Board 800i5-SMP User Manual Page 62
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l Confirm that the ECP cable harness’s DB9M RS-232 connector is properly connected to the
Control connector on the projector.
l Confirm that the USB cable, which is located on the underside of the pen tray, is properly
connected from the interactive whiteboard to the ECP.
l Confirm that the USB cable is properly connected from a fully functional USB receptacle on the
computer to the correct USB receptacle on the ECP.
l Confirm that the projector’s on-screen menu option for the USB receptacle is set to the correct
video source.
l If necessary, complete additional troubleshooting on any devices between the USB connection
from the computer to the interactive whiteboard system, including any USB hubs and
extension cables.
N N O T E S
o
If you’re using the CAT 5 USB extender, see Troubleshooting tips for the CAT 5 USB
extender for SMARTBoard 800 series interactive whiteboards
(smarttech.com/kb/147499).
o
Computers connected to the ECP override computers connected to the CAT 5 USB
extender. If you connect two computers to the ECP, any computer connected to the
CAT 5 USB extender doesn’t have a data connection to the interactive whiteboard.
Resolving controller module issues
If the controller module takes longer than 10 seconds to start up, disconnect the interactive
whiteboard’s power cable, wait 10 seconds, and then reconnect it.
If the issue persists, update the firmware as documented in the SMARTBoard 800 series interactive
whiteboard user’s guide (smarttech.com/kb/144817).
If the Ready light indicates that a firmware update is in progress but no update is actually taking
place, disconnect the interactive whiteboard’s power cable, wait a few seconds, and then reconnect
it.
Resolving projector issues
Resolving projector errors
System administrators can resolve the following projector errors on their own prior to contacting
SMARTSupport. Performing initial troubleshooting on your projector will reduce the time of a support
call.
C H A P T E R 6
Troubleshooting your interactive whiteboard system
50
- SMARTBoard® 1
- 800i5and800i5-SMP 1
- Important information 3
- C C A U T I O N 4
- Operation 5
- Cleaning 7
- Environmental requirements 9
- Contents 11
- C O N T E N T S 12
- Chapter 1 13
- C H A P T E R 1 14
- Included accessories 16
- VGA connection kit 17
- Optional accessories 18
- Choosing a location 19
- Chapter 2 19
- Choosing a height 20
- Routing the cables 21
- Installing SMART software 22
- Using your projector 23
- Chapter 3 23
- W W A R N I N G 24
- I I M P O R T A N T 24
- C H A P T E R 3 25
- N N O T E 26
- Focusing the image 33
- Adjusting the image 34
- Projector connection diagram 34
- N N O T E S 36
- Using the RCA connector pod 38
- Using the SMARTGoWire cable 39
- Video format compatibility 41
- Chapter 4 41
- C H A P T E R 4 43
- Integrating other devices 43
- Cleaning the projector 49
- Chapter 5 49
- Replacing the projector lamp 51
- T T I P 53
- Resetting the lamp hours 55
- Chapter 6 57
- Before you start 58
- C H A P T E R 6 60
- Resolving operation issues 61
- Resolving connection issues 61
- Resolving projector issues 62
- Resolving image issues 65
- Resolving audio issues 68
- Resolving ECP issues 69
- Accessing the service menu 69
- Retrieving your password 70
- Resetting the projector 70
- Web page management 73
- Appendix A 73
- Control panel 74
- A P P E N D I X A 75
- Control panel II 77
- Network settings 78
- E-mail alerts 80
- Password settings 80
- Appendix B 83
- Serial interface settings 84
- Command inventory 85
- Value-based command methods 86
- Power state controls 87
- Source selection controls 88
- General source controls 88
- A P P E N D I X B 89
- Audio controls 91
- Network controls 92
- System controls 93
- Appendix C 97
- Packaging 100
- I N D E X 102
- SMARTTechnologies 106
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