Smart-technologies Smart Bridgit 4.5 User Manual Page 1

SMARTBridgit® 4.5Windows operating systemsInstallation and system administrator's guide

This chapter contains information you will need to prepare for installation as well as procedures thatwill lead you through the installation process o

Software licensingDuring the 60-day free evaluation period. After the evaluation version expires, users can no longerconduct meetings on the server an

Private local area network (LAN) useIf your SMARTBridgit server will be used only in a private LAN, you need access to the followingcomponents of you

Administrator rightsAfter you install and configure SMARTBridgit server software, you may want to administer the serverto check information such as p

Password type DescriptionServer accesspasswordAn optional password that a meeting participant uses when connecting to aSMART Bridgit server. The serve

g To check if your public domain name resolves to an IP address1. Select Start > Run on the computer where you'll install the SMARTBridgit se

l Firewalls for the client should allow outbound communication from the client on all specifiedports.For best performance, allow inbound TCP and UDP t

N  N O T EAlthough proxy servers protect internal networks from intruders, they unavoidably introducenetwork latency.If you incorporate a proxy serve

With VoIP audio and webcam videoWindowsl 2.0 GHz processorl 2 GB RAMl Broadband Internet connectionMacl 2.0 GHz Intel processorl 2 GB of RAMl Broadban

N  N O T EYou can download or update SMART software downloads from smarttech.com/downloads.SMART Scheduler requirementsMinimum computer requirementsS

Trademark noticeSMART Bridgit, SMART Board, SMART Meeting Pro, SMART Notebook, smarttech, the SMART logo and all SMART taglines are trademarks or regi

Installing SMARTBridgit server softwareIntroductionWhen installing SMARTBridgit server software, consider the following points:l If you install SMAR

4. Read the agreement. If you accept, click I accept, and then click Next.N  N O T EIf you want to keep a hard copy of the agreement for your records

9. Configure the ports using the following options:Primary TCP port By default, SMARTBridgit conferencing software uses port 80 as itsprimary port. I

11. Optionally, create the following passwords for server password security:Server accesspasswordAn optional password that a meeting participant uses

Upgrading SMARTBridgit server softwareg To upgrade your SMART Bridgit server software1. Go to smarttech.com/downloads.2. Download SMART Bridgit softw

After you activate the product key, your server software information appears in the Licenses forselected server table, the related status changes to A

g To activate your license by phone1. Call SMART Technical Support (smarttech.com/contactsupport) and request your product keyand installation ID.The

Configuring the server softwareSetting passwords 23Changing the server access password 23Changing the meeting creation password 24Changing the adminis

g To change server access passwords1. Double-click the SMART Bridgit Administration Tools icon on the server's desktop, andthen click the Securit

3. Type the passwords you want to use. Use a semicolon to separate multiple passwords (forexample, apple;banana;pear).N  N O T E SoTo revoke a passwo

ContentsIntroducing SMARTBridgit conferencing software 1Software components 1Global Server Network (GSN) option 4SMART Scheduler 4SMART Scheduler Out

g To assign an API authorization password1. Double-click the SMART Bridgit Administration Tools icon on the server's desktop, andthen click the S

Disabling remote controlTo prevent presenters from sharing control of their computers with other participants, disable theremote control setting in SM

g To disable text chat in SMARTBridgit meetings1. Double-click the SMART Bridgit Administration Tools shortcut on the server's desktop,and then

2. Clear the Enable Knock check box.N  N O T E SoThe Knock feature is available in active meetings until they end.oThe Knock feature is disabled in n

2. Clear the Enable Audio check box.N  N O T E SoMeeting audio is available in active meetings until they end.oMeeting audio is disabled in new meeti

Managing a Global ServerNetwork (GSN)About the Global Server Network (GSN)A SMART Bridgit GSN is a network of SMARTBridgit servers in different geogr

g To set up your local GSN server1. Double-click the SMART Bridgit Administration Tools shortcut on the server's desktop,and then click the Serve

Removing a local server from a GSNg To remove a SMARTBridgit server from a GSN1. Double-click the SMART Bridgit Administration Tools shortcut on the

3. Click Apply.The new information is pushed to all other servers in the GSN.Ending a GSN meetingg To end a meeting on the local GSNserver1. Double-c

Selecting or viewing server informationg To select or view a GSNserver1.Double-click the SMART Bridgit icon on your desktop.The SMART Bridgit Softwar

Bandwidth and scalability 53Bandwidth requirements 54Examples of bandwidth requirements 54Scaling SMARTBridgit 55Appendix A: Troubleshooting 57Using

Administering the serversoftwareAbout SMART Bridgit Administration Tools 37Viewing status information 38Viewing active meetings 38Broadcasting message

Viewing status informationYou can use SMARTBridgit Administration Tools to view status information for SMARTBridgitServer software, including active

Viewing status informationg To view status information3. Double-click the SMART Bridgit Administration Tools shortcut on the server's desktop, an

2. In the server usage report, select the entries you want to save.OREnsure no entries are selected if you want to save the entire report.3. Click Sav

g To place a server on hold or reactivate it1. Double-click the SMART Bridgit Administration Tools shortcut on the server's desktop,and then clic

g To control SMARTBridgit conferencing software services1. Open the Windows Services administration console (Control Panel > Administrative Tools&

3. Save the web page file in the server’s application directory.N  N O T E SoThe default directory location is C:\Program Files\SMART Technologies\SM

Using SMARTSchedulerIntroduction 45SMART Scheduler requirements 45Minimum computer requirements 45Installing SMART Scheduler server software 46Instal

Introducing SMARTBridgitconferencing softwareSoftware components 1SMARTBridgit Server software (Windows only) 1SMART Bridgit Administration Tools 2S

Microsoft Exchange ServerMicrosoft Exchange Server 2003, 2007 or 2010.SMART Scheduler Outlook add-inl 2.0 GHz processorl 1 GB of RAMl Outlook 2003 SP3

g To install SMARTScheduler Server software1. Double-click the SMARTSchedulerServerSetup.exe installation file.The SMART Scheduler Server – InstallSh

3. Click OK to accept the default location, or type a new location.The CDO Installation file downloads to the specified location.4. Browse to where yo

3. Remove the installed SMART Scheduler Outlook add-in software.4. Remove Microsoft Messaging, API and Collaboration Data Objects (CDO).N  N O T EThe

4. Specify configuration options for the installer.SERVERNAME The address of the SMART Bridgit Server on which your SMARTScheduler meetings will run.U

Removing the SMART Scheduler Outlook add-inI  I M P O R T A N TDo not remove files for other SMARTsoftware products you want to continue to use. If

Bandwidth and scalabilityBandwidth requirements 54Examples of bandwidth requirements 54Scaling SMARTBridgit 55Chapter 653

Bandwidth requirementsSMARTBridgit conferencing software performs best when you allocate at least 300 Kbps of networkbandwidth on your server for eac

SMARTBridgit resource Bandwidth requiredOne shared desktop with a resolution of 1024 ×7689 KbpsFour open microphones using the standard qualitysettin

SMART Bridgit Administration ToolsSMARTBridgit Server software also includes an Administration Tools application. You can useSMARTBridgit Administra

Appendix A: TroubleshootingUsing the SMARTBridgit troubleshooting tool 58Screen capture technology 58Sharing color quality 60Audio 61Connection 62Ink

This section includes troubleshooting topics and information on how to get technical support. It alsoshows how you can use the SMARTBridgit software

SMART Bridgit software uses the following three types of technology to share screens during ameeting.Type oftechnologyDescriptionMirrordriversSMARTBr

Field/option Description When to use/why it’s importantHardwareaccelerationstatusIndicates whetherhardware acceleration ison or off.If you use a low-e

AudioUse the following options to adjust your audio settings.Option Description When to use/why it’s importantEnable echocancellationEnables echocance

ConnectionThis section provides server connection status details, as well as information on ports and proxyconnections.Field Description When to use/w

Monitoring a meeting's performance - presenterWhen you present in a meeting, an hourglass could appear on the Show/Hide Partipant Listbutton whil

oThe procedure for reducing the desktop resolution varies between versions of the Macoperating system software. However, the option is always availabl

l Reduce the level of Windows hardware acceleration. Select Control Panel > Display >Settings > Advanced. Click the Troubleshoot tab and drag

SMARTBridgit conferencing software and SMARTMeetingPro™ softwareSMARTBridgit conferencing software is integrated with SMARTMeetingPro software a

Minimizing network latencyThis topic details steps you can take if your client’s program is slow or unresponsive during ameeting. Latency, the time la

Verifying communication protocolSMART Bridgit software uses three types of network protocols:l TCP for data and videol UDP for VoIP audiol HTTP if a c

Microsoft Windows operating systems include the PathPing tool to measure packet loss rate andlatency. PathPing sends packets to each router on the pat

l Configuring the client's HOSTS file on page 71l Verifying port forwarding and firewall configuration on page 72Verifying the network's DNS

For more information, see Configuring the server software on page 23.N  N O T EIf the SMARTBridgit Software Administration Tools window doesn’t appe

Manually updating the Windows registryC  C A U T I ONUse caution when you open the Windows registry editor. If you incorrectly modify the Windowsregi

g To add the domain name to the Windows HOSTS file1. Go to C:\Windows\system32\drivers\etc on the SMART Bridgit client computer, and thenopen the HOST

Troubleshooting administration tool connectionsSymptomWhen you install SMART Bridgit software with IP binding, SMART Bridgit Administration Toolsdoesn

I  I M P O R T A N TBecause other applications can use the hostname, you should remove the line you added in step 4after you configure the SMART Brid

g To make SMARTBridgit software's primary port available1. Stop applications that use SMART Bridgit software’s primary port.2. Open SMART Bridgi

Global Server Network (GSN) optionThe SMARTBridgit Global Server Network (GSN) is a network of SMARTBridgit servers at differentgeographical locatio

3. Type SMARTSchedulerServer.exe>>log.txt, and then press ENTER.The SMARTScheduler Server service starts. The log information re-directs to the

Aaccess requirements 7activatingmanually 21using the SMART activation server 20administering the server software 37administrationserver software 37aud

Llicensesremoving server or user licenses 22licensing SMART Bridgit Server software 20Mmessage of the day 29minimizing network latency 66monitor meeti

Installing SMARTBridgitsoftwarePreparing for installation 6SMARTBridgit server requirements 6Software licensing 7Managing software licenses purchase